Terms & Conditions

DEFINITIONS OF TERMS USED

In these terms, the following words or phrases have the meanings listed below:

a) You/Your – The customer requesting our delivery service, including any employee, agent, or subcontractor acting on your behalf.

 

b) We/Our/Us – Fast Fleet Logistics LTD, company number 16088673, or any of it's subsidiaries.

 

c) Consignment – Any item we transport on your behalf, including its packaging.

 

d) Dangerous Goods – Items you request us to deliver that pose a risk to health and safety, including (but not limited to) explosives, radioactive materials, or items requiring specialized handling.

 

e) Proof of Delivery – A signature or company stamp from the recipient confirming receipt of the consignment.

 

GENERAL POINTS

These terms govern our relationship with you and supersede any prior agreements. They cannot be changed unless one of our directors approves the change in writing. These terms also take precedence over any terms you may try to impose on us.

We are not a common carrier and may, at our discretion:

1. Subcontract part or all of the delivery to another party, who may also subcontract further.

2. Refuse to accept any consignment or part of it for delivery.

3. Refuse to accept dangerous goods for delivery.

When you request a delivery, you agree to these terms.

Our liability is limited, as detailed below.

These terms are designed to be fair to both parties. If any part is found to be unenforceable, the rest will remain valid.

If either party chooses not to exercise their rights under these terms, it will not waive those rights in the future.

This agreement is governed by English law, and any disputes will be resolved in English courts.

OUR RIGHTS AND OBLIGATIONS

We may refuse to accept a consignment or inspect it if we suspect these terms have been violated (e.g., if dangerous goods are involved).

We can use any method or route for delivery, including subcontractors or agents. Using subcontractors does not affect your rights, and no subcontractor is liable to you beyond the limits of liability set in these terms.

We will make reasonable efforts to deliver your consignment on time. However, unless we specifically agree in writing beforehand, we are not liable for any loss or expense resulting from late delivery.

If we fail to deliver on time (unless caused by factors listed in paragraph 21), we will reduce our charge to reflect the actual service level provided.

We will try to obtain proof of delivery at the time of delivery, which will serve as conclusive evidence that the consignment was delivered in good condition, unless the recipient indicates otherwise. We are not responsible for loss or misdelivery when delivery is made in good faith to a person claiming to be the recipient.

If you need proof of delivery after the fact, we will do our best to provide it within 14 days of dispatch. Requests made after this period will be handled at our discretion. You must still pay for our services regardless of when you request proof of delivery.

We will keep hard copy proofs of delivery and related documents for at least three months after collection. After that period, we may dispose of these documents without obligation to you.

We will attempt delivery once. If unsuccessful, we can make a second attempt, deliver to an alternative address, or return the consignment to you. These options will incur additional costs, but we will contact you for your preferred course of action.

If we cannot deliver the consignment, we will notify you 10 days in advance of our intention to sell or dispose of it. The proceeds (after costs) will be applied to your account.

We may withhold your consignment until you settle any outstanding amounts with us, even if those debts are unrelated to the items being withheld. We may then sell the items, with proceeds applied to your balance, after providing 14 days' written notice.

If we need to sign for collection, the signature is not proof of the consignment’s condition. If loading or unloading takes longer than 30 minutes at either the collection or delivery address, we may charge you for the additional time at our standard hourly rate.

We are not liable for any indirect or economic losses you or any third party may suffer. Our liability is limited to the cost of replacing or repairing the goods in the consignment, subject to the limits outlined below.

We are not responsible for loss, damage, delay, or misdelivery caused by events such as:

a) War, terrorism, strikes, or similar disruptions.

 

b) Natural disasters, extreme weather, or road conditions.

 

c) Seizure or detention by public authorities.

 

d) Incorrect or insufficient address details provided by you.

 

e) Improper packaging of the consignment.

 

f) Natural degradation of perishable or fragile items.

 

g) Traffic congestion or delays.

 

h) Other events outside our control.

 

If the loss or damage is due to our fault, claims must be made within 2 working days from delivery. Our liability is limited to £10.00 per kilogram, up to a maximum of 500kg per consignment. If this is not sufficient, we can offer additional coverage for an extra fee. This must be agreed before collection.

We are not liable for loss or damage to consignments that cannot fit into the lockable equipment provided on the vehicle. For example, a motorcycle used for delivery cannot carry large consignments and we won’t be liable for damage or loss in such cases.

We do not accept responsibility for high-value items, such as cash, jewelry, artwork, and living creatures, among others.

To file a claim for non-delivery, late delivery, or damage, you must notify us in writing within 2 days of the delivery date. We may ask for evidence to establish the value of the loss or damage, or an estimate for repairs if applicable.

You must continue to pay our invoices on time, even if you have filed a claim with us.

We may incur additional charges during delivery (e.g., tolls, parking fees, or disposal costs). These will be added to your invoice, and you will be expected to pay them within the usual terms.

Any quotes we provide are valid for 30 days unless stated otherwise. If you accept a quote, delivery must occur within 30 days; otherwise, revised charges may apply. Verbal quotes are not binding.

We may change our charges or terms at any time, but will notify you in advance.

We can withdraw credit facilities at any time, making all invoices immediately payable. If payment is not made within 30 days, we will charge interest at 3% per month, along with legal fees if necessary.

YOUR RIGHTS AND OBLIGATIONS

Before requesting a delivery, you must ensure:

a) You have the owner's permission if you’re not the owner of the goods.

 

b) The goods are not dangerous and do not present health or safety risks.

 

c) Only authorized individuals can make bookings with us and provide the necessary reference information for invoicing.

 

d) The consignment is properly addressed and packaged. If packaging is insufficient, we may refuse to deliver or repackage it at an additional cost.

 

e) You have arranged adequate insurance, either with us or a third party, for the items.

 

You must pay our invoices in full, including VAT, within 30 days from the end of the month in which the invoice was issued. Any customs duties must be paid on demand.

Any invoice disputes must be raised within 7 days. After this period, the invoice will be considered correct, and payment is due within agreed terms.

If you breach these terms, you will be liable for any resulting losses or expenses we incur.

If special equipment (e.g., a forklift) is required to load/unload the consignment, you must ensure it is available. If not, you will be responsible for any additional costs.

Unless we are at fault, you will indemnify us for any claims or losses related to our delivery services.

If you make a damage claim, you must keep the consignment and its packaging in a safe place until we can inspect it.